The proMX AG is a consulting company based in Nuremberg. As a Microsoft Gold Partner we focus on Microsoft Dynamics 365, project and resource management, process consulting and software development. As a very successful and dynamic company, we support nationally and internationally active customers and have already received several awards for our work

• 2+ years of Microsoft Dynamics CRM implementation or support experience with a solid understanding of MS Dynamics CRM/ D365
• Skilled in understanding customer needs and providing quality customer service and active listening.
• Problem solving, troubleshoot, manage, and handle all application query, issue and service request.
• Communicate and update ticket statuses to users and deliver weekly report on support tickets.
• Track and manage time to provide accurate billing for all work performed.
• Technical experience in Dynamics 365 CRM or related CRM versions
• Experience in developing, customizing and configuring MS Dynamics CRM/ D365

• Minimum 2 years of experience in software support operations and developing and configuring MS Dynamics CRM/ D365
• Possesses strong analytical skills to diagnose and address application problems.
• Able to originate ideas and initiate work independently.
• Fluent communication skills (written & spoken)
• Ability to build rapport with clients.
• Should be willing to work in shifts.

We look forward to receiving your informative application, which includes your personal cover letter, curriculum vitae, relevant certificates and salary expectations.

Mail: hr.india@promx.net