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Improve operational efficiency and financial planning
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Optimizing on-site service and field operations
Customer Service
Managing customer interactions and resolving issues efficiently
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Automating and managing the end-to-end supply chain efficiently
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Visualizing data to support strategic business decisions
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Enhances time and expense tracking
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Сustomizable tools for tailored project management
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The ideal digital transformation partner is not only an expert in theory and technology but also in its customer’s industry. Our consultants are familiar with the processes, priorities and challenges of these eight focus industries.
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proMX has long been focused on supporting manufacturing companies with their digital transformation.
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proMX is your digitalization partner. Our goal is to help you transform your processes to make your business more agile, efficient and competitive. As a Microsoft Partner we are both extremely experienced and well-connected.
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Our mission
All companies strive to digitalize and optimize their processes, and thus become more productive.
DEEN

Reinvent your productivity with Microsoft Dynamics 365 Customer Service

Leave your competitors behind with Dynamics 365 Customer Service and strengthen your customer relationships by solving their problems personally and on time.
Smart

Smart

Reduce costs with data and intelligence. AI-driven insights help you recognize which areas need improvement. Employ bots to make recommendations and rely on predictive care to avoid issues in the first place.

Fast

Fast

Service portals, automated resolution and bots help free up your agents for high-value interactions. Improved staffing and resource allocation speed up case resolution and help address demand fluctuation.

Personalized

Personalized

Make your customers feel special by providing a personalized service experience. Comprehensive contextual data let you interact on a personal level
and discover up- and cross-selling opportunities.

Your benefits

Service is increasingly becoming the number one differentiator for companies in all industries. To gain a competitive edge over its competitors, your business must deliver service that is top-notch, fast, smart and always available. Dynamics 365 Customer Service is the app that will help you do so – across channels and devices. Through automation, employee empowerment, predictive care and other features you will be in a position to not only meet but exceed your customers’ expectations and to gain their loyalty.

Microsoft Dynamics 365 Customer Service includes:

Chat bot

Chat bot

Ensure a consistent service experience with the help of customer service chat bots. Artificial intelligence enables a chat bot to forward requests to a service agent when necessary to ensure fast and efficient service case handling.

Sentiment analysis

Sentiment analysis

AI-based sentiment analysis lets you analyse your customer interactions and steer conversations towards a positive resolution. This enables you to identify levels of customer satisfaction and improve your support services.

Self-service portals

Self-service portals

Provide your customers access to knowledge base articles and videos via self-service portals in order to solve problems quickly and reduce time investiment for all parties.

Omnichannel service

Omnichannel service

From chat and calls and to texts, WhatsApp and Facebook Messenger, allow your customers to interact with you on their preferred channel.

Customer surveys

Customer surveys

After each service engagement, customers receive a survey to rate their satisfaction and evaluate the services they have used. This makes it easier to react quickly to customer feedback and optimize services.

Service Level Agreements (SLAs)

Service Level Agreements (SLAs)

So called Service Level Agreements (SLAs) are used to define and track the content and scope of the services to be provided.

Support customer service with AI

Copilot empowers agents with generative AI for swift information retrieval. Additionally, engage customers seamlessly with conversational chatbots and IVR bots, ensuring real-time, relevant responses connected to trusted sources.

Transform your customer support into a dynamic, efficient, and empathetic experience with cutting-edge AI capabilities.

  • Copilot: Optimize agents’ efficiency by employing generative AI to swiftly locate pertinent and precise information from trusted websites and internal documents, including resolved issues and knowledge articles.

  • Conversational chatbot: Provide real-time, relevant responses with AI-powered chatbots. Efficiently address customer issues using intelligent conversational bots that connect with trusted websites and internal documents through generative AI.

  • Conversational IVR: Quickly address customer issues through human-like interactions, as IVR bots connect with trusted websites and internal documents using generative AI.

  • Sentiment analysis: Provide contextually personalized responses with AI capabilities that monitor customer engagements, understanding emotions and needs in real time.

Why partner with proMX?

Experienced service experts

Customer engagement solutions are proMX’s strong suit. Our experts have taken a deep dive into the features of Dynamics 365 Customer Service and have already worked on projects involving Artificial Intelligence and bots. Consult with them to tailor the app to your business's needs!

Get answers to all your questions regarding Dynamics 365 Customer Service, customization and compatibility with other apps in your personal webinar.
Schedule your webinar

proMX - your Microsoft Dynamics 365 Partner

Since proMX’s founding over 20 years ago, we have grown both from a geographical and a technical perspective: today we have subsidiaries in the USA, Europe and Asia and we are experts for Microsoft Dynamics 365. One of the solutions we have a lot of experience with is Dynamics 365 Customer Service, which we successfully implemented at the nature conservation organization LBV, among others.   

 

Whether small, medium or large organizations – we always provide the best possible working environment to our customers. That is why we implement and customize Dynamics 365 solutions as well as develop add-ons to extend Dynamics 365 with even more useful features.  

 

Microsoft Solutions Partner

Our services

Consulting

Consulting

We will show you how Dynamics 365 Customer Service will help to improve your customer relationships. Together we will then establish an implementation plan based on your vision and possibilities.

It includes technical and industry-specific prerequisites as well as security and compliance requirements.

We’ll teach all users the best way to use the solution before its go-live.

System integration

System integration

The implementation plan will serve us as guidelines when we customize the customer service tool to your needs. The actual implementation will be carried out in agile sprints. That allows you to check every step and lets us adapt the solution along the way if necessary.

Our experts will embed Dynamics 365 Customer Service in your existing systems. Further Microsoft applications or proMX add-ons can be integrated seamlessly, too.

Infrastructure

Infrastructure

All Dynamics 365 solutions run in the cloud. That means you needn’t worry about physical servers in your buildings. All solutions are available on-premises, too, if you prefer.

The security of your data and processes is also ensured. All your systems are secured by multi-factor authentication. Employees can only access designated areas with proof of identity, e.g., a password and a code sent to their phones.

Support

Support

Do you have further questions or problems? Don’t worry, we won’t leave you hanging.

No matter whether there is a technical issue, or you need advice on navigating your new solution: our support team is available for you.

Learn more about our products, projects and references in a one-on-one consultancy call.
Contact us

Combine with these products

Microsoft Dynamics 365 Sales
A sales management app that is more than just a CRM system. Dynamics 365 Sales transforms your processes with AI, gamification, LinkedIn Sales Navigator and more. Modern selling will benefit your relationships and accelerate your performance.
Discover
A field service app that helps you turn this tricky business area into a profit maker. Dynamics 365 Field Service assists disposers with automated planning and service technicians with mobile apps and lets you remotely monitor assets with Connected Field Service.
Discover
Microsoft Dynamics 365 PSA
A project management app that offers broad support in customer engagement for sales and project teams. Dynamics 365 Project Service Automation includes automation features for project planning, resource management, project billing and more.
Discover
power BI
A business analytics tool with interactive visualization capabilities for analysts, IT experts and developers alike. Power BI connects hundreds of sources of data for insights through reports and charts that create a 360° view of your business.
Discover

FREQUENTLY ASKED QUESTIONS

Can I combine Microsoft Dynamics 365 Customer Service with other Microsoft solutions?
What options do I have in Microsoft Dynamics 365 Customer Service to engage with customers?
Can I make phone calls through Microsoft Dynamics 365 Customer Service?
Can I integrate Microsoft Teams with Microsoft Dynamics 365 Customer Service?
What licensing options are available for Microsoft Dynamics 365 Customer Service?
Can I integrate Power BI with Microsoft Dynamics 365 Customer Service?

Any questions?

I would be pleased to answer any queries you have.
Marina Proskurovska
Marina Proskurovska
International Sales
+1 (786) 600 2840
sales@proMX.net

Find out how we can help transform your business with
Microsoft Dynamics 365 and proMX apps.

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