Service is increasingly becoming the number one differentiator for companies in all industries. To gain a competitive edge over its competitors, your business must deliver service that is top-notch, fast, smart and always available. Dynamics 365 for Customer Service is the app that will help you do so – across channels and devices. Through automation, employee empowerment, predictive care and other features you will be in a position to not only meet but exceed your customers’ expectations and to gain their loyalty.
Reduce costs with data and intelligence. AI-driven insights help you recognize which areas need improvement. Employ bots to make recommendations and rely on predictive care to avoid issues in the first place.
Service portals, automated resolution and bots help free up your agents for high-value interactions. Improved staffing and resource allocation speed up case resolution and help address demand fluctuation.
Make your customers feel special by providing a personalized service experience. Comprehensive contextual data let you interact on a personal level
and discover up- and cross-selling opportunities.
EXPERIENCED SERVICE EXPERTS
Customer engagement solutions are proMX’s strong suit. Our experts have taken a deep dive into the features of Dynamics 365 for Customer Service and have already worked on projects involving Artificial Intelligence and bots. Consult with them to tailor the app to your business's needs!
A sales management app that is more than just a CRM system. Dynamics 365 for Sales transforms your processes with AI, gamification, LinkedIn Sales Navigator and more. Modern selling will benefit your relationships and accelerate your performance.
A field service app that helps you turn this tricky business area into a profit maker. Dynamics 365 for Field Service assists disposers with automated planning and service technicians with mobile apps and lets you remotely monitor assets with Connected Field Service.
A project management app that offers broad support in customer engagement for sales and project teams. Dynamics 365 for Project Service Automation includes automation features for project planning, resource management, project billing and more.