Reinvent your productivity with Microsoft Dynamics 365 Customer Service
Smart
Reduce costs with data and intelligence. AI-driven insights help you recognize which areas need improvement. Employ bots to make recommendations and rely on predictive care to avoid issues in the first place.
Fast
Service portals, automated resolution and bots help free up your agents for high-value interactions. Improved staffing and resource allocation speed up case resolution and help address demand fluctuation.
Personalized
Make your customers feel special by providing a personalized service experience. Comprehensive contextual data let you interact on a personal level
and discover up- and cross-selling opportunities.
Your benefits
Service is increasingly becoming the number one differentiator for companies in all industries. To gain a competitive edge over its competitors, your business must deliver service that is top-notch, fast, smart and always available. Dynamics 365 Customer Service is the app that will help you do so – across channels and devices. Through automation, employee empowerment, predictive care and other features you will be in a position to not only meet but exceed your customers’ expectations and to gain their loyalty.
Microsoft Dynamics 365 Customer Service includes:
Chat bot
Ensure a consistent service experience with the help of customer service chat bots. Artificial intelligence enables a chat bot to forward requests to a service agent when necessary to ensure fast and efficient service case handling.
Sentiment analysis
AI-based sentiment analysis lets you analyse your customer interactions and steer conversations towards a positive resolution. This enables you to identify levels of customer satisfaction and improve your support services.
Self-service portals
Provide your customers access to knowledge base articles and videos via self-service portals in order to solve problems quickly and reduce time investiment for all parties.
Omnichannel service
From chat and calls and to texts, WhatsApp and Facebook Messenger, allow your customers to interact with you on their preferred channel.
Customer surveys
After each service engagement, customers receive a survey to rate their satisfaction and evaluate the services they have used. This makes it easier to react quickly to customer feedback and optimize services.
Service Level Agreements (SLAs)
So called Service Level Agreements (SLAs) are used to define and track the content and scope of the services to be provided.
Support customer service with AI
Transform your customer support into a dynamic, efficient, and empathetic experience with cutting-edge AI capabilities.
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Copilot: Optimize agents’ efficiency by employing generative AI to swiftly locate pertinent and precise information from trusted websites and internal documents, including resolved issues and knowledge articles.
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Conversational chatbot: Provide real-time, relevant responses with AI-powered chatbots. Efficiently address customer issues using intelligent conversational bots that connect with trusted websites and internal documents through generative AI.
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Conversational IVR: Quickly address customer issues through human-like interactions, as IVR bots connect with trusted websites and internal documents using generative AI.
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Sentiment analysis: Provide contextually personalized responses with AI capabilities that monitor customer engagements, understanding emotions and needs in real time.
Why partner with proMX?
Customer engagement solutions are proMX’s strong suit. Our experts have taken a deep dive into the features of Dynamics 365 Customer Service and have already worked on projects involving Artificial Intelligence and bots. Consult with them to tailor the app to your business's needs!
proMX - your Microsoft Dynamics 365 Partner
Since proMX’s founding over 20 years ago, we have grown both from a geographical and a technical perspective: today we have subsidiaries in the USA, Europe and Asia and we are experts for Microsoft Dynamics 365. One of the solutions we have a lot of experience with is Dynamics 365 Customer Service, which we successfully implemented at the nature conservation organization LBV, among others.
Whether small, medium or large organizations – we always provide the best possible working environment to our customers. That is why we implement and customize Dynamics 365 solutions as well as develop add-ons to extend Dynamics 365 with even more useful features.
Our services
Consulting
We will show you how Dynamics 365 Customer Service will help to improve your customer relationships. Together we will then establish an implementation plan based on your vision and possibilities.
It includes technical and industry-specific prerequisites as well as security and compliance requirements.
We’ll teach all users the best way to use the solution before its go-live.
System integration
The implementation plan will serve us as guidelines when we customize the customer service tool to your needs. The actual implementation will be carried out in agile sprints. That allows you to check every step and lets us adapt the solution along the way if necessary.
Our experts will embed Dynamics 365 Customer Service in your existing systems. Further Microsoft applications or proMX add-ons can be integrated seamlessly, too.
Infrastructure
All Dynamics 365 solutions run in the cloud. That means you needn’t worry about physical servers in your buildings. All solutions are available on-premises, too, if you prefer.
The security of your data and processes is also ensured. All your systems are secured by multi-factor authentication. Employees can only access designated areas with proof of identity, e.g., a password and a code sent to their phones.
Support
Do you have further questions or problems? Don’t worry, we won’t leave you hanging.
No matter whether there is a technical issue, or you need advice on navigating your new solution: our support team is available for you.
Combine with these products
Sales
Field Service
Dynamics 365 Project Service Automation
Power BI
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