During Microsoft’s Business Applications Partner Offer Bootcamp in Mumbai, proMX CEO Peter Linke and Kuldeep Gupta, CEO of proMX India, learned firsthand the details of Microsoft’s strategy for increasing customer success in the Indian market while also establishing important new relationships.
The primary goal of this exclusive event was to connect with the Indian Business Applications Customer Success Team at Microsoft – lead by Shakuntala Sarkar, Director Customer Success Business Applications – in order to carry out successful customer projects together in the future. Peter and Kuldeep had the opportunity to meet with her, as well as another key executive from Customer Success at Microsoft: Ted Gauld, Leader, Business Applications at Microsoft.
Together towards customer success in India
Due to our long-term experience and our profound expertise in Dynamics 365 Project Operations, proMX is an important partner for Microsoft in India. But not just for Microsoft – business customers, too, benefit from us as a reliable local Dynamics partner.
Our team in Mumbai, consisting of experts that are highly familiar with the technology, is constantly growing. proMX India leader Kuldeep Gupta is a Microsoft Most Valuable Professional and expert for Dynamics 365. “We are very grateful for the opportunity to support even more organizations with their Dynamics projects with Microsoft India by our side,” he says. “Our focus lies on digitalization projects at companies from IT, manufacturing and construction. These are the areas we are most experienced in.”
While proMX takes care of the technical implementation, Microsoft has some financial benefits for customers in-store: via local programs, Microsoft pays for initial costs such as workshops, proof of concept or proof of execution for certain projects, particularly when they are about Dynamics 365 Project Operations.
This close collaboration is a win-win-win situation for customers, proMX and Microsoft. With proMX, customers have a skilled implementation partner on site and, in the best case, receive financial support from Microsoft for Dynamics projects. “We are very happy to have one of the most experienced Dynamics 365 Project Operations partners at hand to deliver projects in India,” so Gauld. „We appreciate proMX‘s great work and will help them win new customers here.“