Dynamics CRM 2016 OnPremises: Error “Access is denied” when importing (asynchronous) solutions
Recently, a customer tried to install proRM but, even though they had the security role System Administrator, kept encountering the following error:
„An error occured while importing a solution – Access is denied“
2016-03-30 15:29:37,372 [11] INFO proRM Set-Up Wizard [(null)] – Starting installation proRM Tracking
2016-03-30 15:29:47,965 [11] ERROR proRM Set-Up Wizard [(null)] – An error occured:
Import failed with error code -2147187707
Mesage:
Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: Access is denied.Detail:
<OrganizationServiceFault xmlns:i=”http://www.w3.org/2001/XMLSchema-instance” xmlns=”http://schemas.microsoft.com/xrm/2011/Contracts”>
<ErrorCode>-2147187707</ErrorCode>
<ErrorDetails xmlns:d2p1=”http://schemas.datacontract.org/2004/07/System.Collections.Generic” />
<Message>Access is denied.</Message>
<Timestamp>2016-03-30T13:29:47.0048359Z</Timestamp>
<InnerFault>
<ErrorCode>-2147187707</ErrorCode>
<ErrorDetails xmlns:d3p1=”http://schemas.datacontract.org/2004/07/System.Collections.Generic” />
<Message>Access is denied.</Message>
<Timestamp>2016-03-30T13:29:47.0048359Z</Timestamp>
<InnerFault>
<ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:d4p1=”http://schemas.datacontract.org/2004/07/System.Collections.Generic” />
<Message>System.UnauthorizedAccessException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #1E35C4F9</Message>
<Timestamp>2016-03-30T13:29:47.0048359Z</Timestamp>
<InnerFault i:nil=”true” />
<TraceText i:nil=”true” />
</InnerFault>
<TraceText i:nil=”true” />
</InnerFault>
<TraceText i:nil=”true” />
</OrganizationServiceFault>
at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.Execute(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode, ExecutionContext executionContext)
at Microsoft.Crm.Extensibility.InprocessServiceProxy.ExecuteCore(OrganizationRequest request)
at Microsoft.Crm.Asynchronous.ExecuteSdkMessageOperation.InternalExecute(AsyncEvent asyncEvent)
Step by step: how to solve the “Access denied” error
After some research, I found a TechNet article entitled “Security considerations for Microsoft Dynamics CRM 2016” and with it the solution to this issue.
- First, the domain service account for the Dynamics CRM ASYNC service must be identified on the CRM (back end) server.
- Second, adjust the NFTS authorizations for the „CustomizationImport“ library in the Dynamics CRM program files library.
- Here, the domain user from step #1 is added and authorized with reading and writing permissions for the library.
- Now the solution import will work without any issues.
