Changes to Dynamics 365 Team Member license
Peter Linke
Sep 22, 2020 | Last updated: Jan 14, 2021
Expert articles | 3 min read

In October 2018 Microsoft announced changes to Dynamics 365 Team Member licenses. However, no measures had been taken yet to enforce them. Now, Microsoft has announced a deadline by which these changes have to be implemented, 31 January, 2021.

Read on to find out what this means for you.

What is the Dynamics 365 Team Member License?

The Dynamics 365 Team Member license is meant for users that perform simple tasks in the system, such as tracking working time or updating personnel records. These users only require basic capabilities in the system, e.g. reading rights across Dynamics 365 Customer Engagement. A Team Member subscription does not provide access to custom applications.

Changes to the Dynamics 365 Team Member License

According to the new licensing conditions, users that purchased their Team Member license on or after 1 October, 2018 can only access the following applications since 1 April, 2020:

  • Customer Service Team Member
  • Sales Team Member
  • Project Resource Hub

By 31 January, 2021 at the latest, these users must ensure that they are assigned the right licenses to continue being able to perform their work.

Customers that purchased Team Member licenses prior to October 2018 are not currently affected by these changes and will be able to use these licenses according to the old conditions until their next subscription renewal.

Map for use cases of Team Member license changes


User that have been assigned a Team Member license will not be able to access these applications in the future:

  • Customer Service Hub
  • Sales Hub
  • Project Service Automation
  • other custom applications

Beyond these changes, their access rights to entities and other system functionality will be restricted.

Even though these changes have been in place since October 2018, access to these apps was still possible. Since 1 April 2020, users that try to access these apps via bookmarks or similar methods, get an error message that informs them that they are not assigned the right license to access the application in question.

The following user groups will not be affected by these changes:

  • users of Microsoft Dynamics 365 on premises applications
  • users of Dynamics 365 Online applications without Team Member licenses
  • users of old Team Member licenses (purchased prior to 1 October, 2018)

Recommended course of action

If you use Team Member licenses, you should check which system capabilities your users require. We recommend that you then migrate all necessary changes to the applications in question.

You can find more information about this topic on Microsoft’s dedicated FAQ page. Our experts are also happy to help you, should you have further questions. Don’t hesitate to contact us!