Peter Linke
Nov 20, 2019 | Last updated: Jan 14, 2021
Insights | 4 min read

These are the questions we frequently get about Microsoft’s cloud sales automation app, Dynamics 365 Sales.

What is Microsoft Dynamics 365 Sales?

Microsoft Dynamics 365 Sales is a cloud sales automation app, and part of the Microsoft Dynamics 365 suite of business applications. It includes customer-relationship-management functionality and enables efficient sales management.

Is it the same as Microsoft Dynamics CRM?

No, it is not. In 2016, Microsoft Dynamics CRM was replaced by Microsoft Dynamics 365. The previously separate Dynamics CRM and ERP solutions were then unified in one cloud-based platform that comprises ten dedicated business apps.
While Dynamics 365 does include all functionality previously covered by Dynamics CRM, it is much more comprehensive.

What is the difference between Microsoft Dynamics 365 Sales Professional and Microsoft Dynamics 365 Sales Enterprise?

Sales Enterprise and Sales Professional are license types for different system requirements.
Sales Enterprise meets the needs of more complex sales organizations.
Sales Professional contains the main sales functions and is thus suitable for organizations with less complex processes.

How much does it cost?

Microsoft‘s current price list shows the following prices (per user and month):

Base License:
Dynamics 365 Sales Professional: €54.80
Dynamics 365 Sales Enterprise: €80.10

Attach License:
Dynamics 365 Sales Professional: €16.90
Dynamics 365 Sales Enterprise: €16.90

The current pricing model is the so-called Base and Attach model. It has replaced the previous Plan based model in October 2019. Each user must now be assigned a base license for an app and can be assigned attach licenses for additional apps, so organizations no longer have to purchase all apps of a plan (Customer Engagement in this case) at a fixed price.
Sales managers for example can obtain a base license for Dynamics 365 Sales and purchase additional apps as attach licenses.

Is Dynamics 365 Sales available on-premises?

Dynamics 365 Sales is available on-premises but only for Sales Enterprise it is possible to purchase rights of use for on-premises and for the cloud version.
Sales Professional licenses are cloud based only.

Which user types are available?

There are light users and full users:
Full users use the system for their daily work and cannot manage their tasks without the system. They have full rights for the system.
Light users require only a Team Member license. It allows them e.g. read data and create reports. A Team Member license is especially suitable for administrative tasks.

Is Dynamics 365 Sales adaptable?

Yes, you can easily adapt the app to your requirements without coding. You can always add functionality to your solution. Either with additional Dynamics 365 modules or with compatible third-party apps.

How can I try Dynamics 365 Sales?

We will be glad to create a Dynamics 365 demo version for you. You can also get to know the app in a free webinar led by one of our experienced specialists.

If you have questions about Dynamics 365 Sales, do not hesitate to get in touch with our sales team. Contact them at +49911815230 or